Loyalty & Rewards

Getting Started with Loyalty

What is the Loyalty feature and how does it work?

What types of rewards can I offer (points, products, discounts, tiers, referrals)?

How to redeem loyalty rewards on upcoming subscription orders

Managing Points & Ways To Earn

Can I limit earning to certain products, collections, or customer groups?

How can I exclude sale items from earning points?

Managing Tiers

How do loyalty tiers work (Bronze, Silver, Gold)?

How do I set rules for tier progression?

Managing Referrals

How do I reward customers for referrals?

Why aren’t referral rewards applying correctly?

Troubleshooting

Why aren’t customers earning points?