> For the complete documentation index, see [llms.txt](https://docs.roadmap.so/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.roadmap.so/tag-library/understanding-customer-eligibility-controls.md). # Understanding customer eligibility controls Choose which shoppers qualify for Tag Library access rules. Customer Eligibility decides who qualifies for a Tag Library rule. You will use it in both **Secret Products** and **Protected Pages**. The related **Visible** or **Hidden** setting decides whether the selected audience should get access or be blocked. ![Tag Library Secret Product screen showing the Customer Eligibility dropdown options](https://content.gitbook.com/content/J8asLD4FVCFagK40xEr4/blobs/W7cXYVREyRbAGef64ix1/Tag_2BLibrary%20segments.jpg) ### Where to find Customer Eligibility {% stepper %} {% step %} #### Open Tag Library In Shopify admin, open **Apps** → **Roadmap Dev** → **Tag Library**. {% endstep %} {% step %} #### Open the tag you want to edit Open any existing **Secret Product** or **Protected Pages** tag. {% endstep %} {% step %} #### Find the Customer Eligibility section Use the dropdown next to **only for** to choose who qualifies. {% endstep %} {% step %} #### Save your changes Click **Save** after updating the rule. {% endstep %} {% endstepper %} Related setting: **The above products are:** or **The above pages are:** controls whether the selected audience should see or be blocked from the target. ### Pick the right option quickly Use this shortcut: * want everyone to qualify: **all customers** * want shoppers to sign in first: **logged in customers** * want only tagged customers: **logged in customers tagged with** * want repeat buyers or high spenders: **logged in customers with order history** * want country-based access: **customers from specific countries** * want loyalty-tier access: **members** * want non-loyalty access: **non-members** ### How Visible and Hidden work Use **Visible** when the target should stay private to the selected audience. Example: show a wholesale collection only to customers tagged `Trade`. Use **Hidden** when the target should stay public for most shoppers, but blocked for one audience. Example: hide a product from customers in a restricted country. ### What each eligibility option means #### All customers Anyone visiting the storefront can qualify. Use this when you want the rule to apply broadly. #### Logged in customers Only shoppers signed into a customer account qualify. Logged-out visitors do not qualify. #### Logged in customers tagged with Only logged-in customers with specific Shopify customer tags qualify. Use this for wholesale, VIP, or staff access. Examples: * `vip` * `wholesale` * `tier_gold` Keep tag names consistent so matching works as expected. #### Logged in customers with order history Only logged-in customers who meet your order history rules qualify. You can set the rule by: * minimum total spent * minimum number of orders Use this for repeat-buyer offers or VIP access based on spend. #### Customers from specific countries Use this to include or exclude shoppers based on country. Use it for compliance, shipping restrictions, or regional launches. #### Members Use this for customers in a Roadmap loyalty tier. This is useful for member-only perks or tier-based access. #### Non-members Use this to exclude loyalty members and target shoppers who have not joined. This is useful for signup incentives or pre-membership offers. ### Common setups * **Wholesale catalog:** use **logged in customers tagged with** and a tag like `wholesale` * **VIP early access:** use **logged in customers with order history** and require a spend or order threshold * **Loyalty tier benefit:** use **members** * **Geo-restricted access:** use **customers from specific countries** ### Test your rule before launch Check each case that applies: * logged-out visitor * logged-in eligible customer * logged-in ineligible customer * customer tag matches exactly * order history threshold is met * country rule matches the test customer * loyalty status matches the rule ### Why customers do not qualify Check these first: * the shopper is logged out * the Shopify customer tag does not match * the order history threshold is not met * the customer does not match the country rule * the customer is not in the required loyalty state * the tag is still **Draft** * the schedule is not active yet ### Related settings to review On the same tag, also check: * **Status** * **Redirect ineligible customers to:** * **Active Dates** * **When inactive** If you use an end date, make sure **When inactive** matches the result you want after the schedule ends. --- # Agent Instructions This documentation is published with GitBook. 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