> For the complete documentation index, see [llms.txt](https://docs.roadmap.so/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.roadmap.so/subscriptions/subscriptions-klaviyo-integration/upcoming-order-reminders.md).

# Upcoming order reminders

Remind subscribers before each renewal with the Upcoming order metric, with a manage-subscription link that prompts a customer to manage their upcoming order with complete clarity.

The upcoming order email is the most valuable subscription email you can send. A subscriber who is reminded before billing can swap products, delay, or add to the order; a subscriber who is surprised by a charge contacts support or cancels.

### Klaviyo event name

* `Roadmap: Upcoming order`: fires 3 days before a contract's next billing date.

### Event properties

The full [contract snapshot](/subscriptions/subscriptions-klaviyo-integration.md), plus:

| Extra property              | What it holds                            |
| --------------------------- | ---------------------------------------- |
| `next_billing_date`         | the date the renewal bills               |
| `subscription_details_link` | a direct link to manage the subscription |

### Recommended flow structure

1. **Trigger:** `Roadmap: Upcoming order`
2. **Email, immediately:** the renewal summary with one clear CTA:

```liquid
Your next {{ event.product_titles.0|default:'' }} order bills on {{ event.next_billing_date|default:'' }}.
```

Link **Manage your subscription** to `{{ event.subscription_details_link }}` so one tap reaches swap, skip, delay, and add-a-product.

### Strategy

* **Make managing easier than cancelling.** The reminder plus the manage link is what converts "I don't need it yet" into a delay instead of a cancellation.
* **Upsell gently.** Subscribers can add one-time products to the upcoming order: a single suggestion here compounds across every cycle.

### Related guides

* [Subscription created email flow](/subscriptions/subscriptions-klaviyo-integration/subscription-created-email-flow.md)
* [Adjusting an upcoming subscription order](/subscriptions/managing-subscriptions/adjusting-an-upcoming-subscription-order.md)


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