Sending Roadmap emails from your own address
Have the emails Roadmap sends on your store's behalf, like the Payment Method Update email, come from your own email address: how to request it and verify your sender.
When Roadmap emails a customer on your store's behalf, the most important being the Payment Method Update email in the $1-checkout payment recapture flow, the email is sent through Roadmap's email provider, SendGrid.
Until you set up your own sender, these emails go out from Roadmap's default address, noreply@roadmap.gadget.app, and inboxes like Gmail show them as roadmap via gadget.app.
If you'd rather those emails arrive from your own address, for example hello@yourstore.com, Roadmap can register your address as a verified sender. The setup is done for you by Roadmap support; your part is a single verification click.
Set up your sending address
If your domain needs verifying too
Some stores also need to verify their sending domain before the address can be used. This is about deliverability: it proves to inboxes that Roadmap is allowed to send email for your domain. If your store needs this step, Roadmap support will let you know and guide you through it.
The emails this affects
The sending address applies to the emails Roadmap sends to your customers on your behalf. The one most stores care about is the Payment Method Update email: when a subscription payment fails, or a customer's card needs replacing, you can send them a checkout link to capture a new payment method via the $1-checkout flow.
Updating a customer's payment method: when and how to trigger the recapture flow
Customizing the Payment Method Update email: edit the subject and body of the email itself