Rewarding a subscriber with free shipping
Apply a free shipping promotion to an active subscription contract: for a set number of renewals or all future orders, as a reward, a retention offer, or a goodwill gesture.
Free shipping is one of the strongest perks you can hand an existing subscriber, and you can apply it directly to an active contract: no coupon, no checkout, no waiting for the next signup. Use Add free shipping on the contract and the discount takes effect from the next order.
It's a 100% shipping discount layered on top of the contract. The underlying shipping rate is kept, and the discount can be removed at any time. To reduce the shipping cost permanently, change the contract's shipping rate instead.
Ways to use it
A loyalty reward: give long-running subscribers free shipping on their next few renewals, or make it permanent for your best customers.
A retention offer: a subscriber is wavering, so offer free shipping on their next three orders instead of losing the contract.
Service recovery: something went wrong with an order, and waiving shipping for a cycle or two is a concrete way to make it right.
Apply it
Discount title: the name shown on the contract's Discounts row, Free Shipping by default. The customer-facing surfaces use it too, so name it something they'll recognise.
Applies to: choose All future orders for a permanent perk, or Limited number of orders and set the Number of orders for a time-boxed one.
What it looks like on the contract
The contract's Discounts row shows the discount with its remaining coverage, for example 1 of 1 cycles remaining, and a Remove action for ending it early. The totals show the shipping cost offset in full.
The contract's Timeline records the promotion with its coverage and who added it, for example Shipping discount of 100% off applied to the next 4 orders, so your team can always see why a contract is shipping free.
Related guides
Shipping discounts for subscription orders: storefront shipping discounts for subscription checkouts and renewals