Getting started with subscriptions

Set up subscription billing, customer self-service, price changes, and recovery workflows.

Use Subscriptions to sell recurring products, manage live contracts, recover failed payments, and support subscribers without leaving the admin.

Start with the task you need to solve.

Start with the right guide

Set up billing behavior

• Same-day subscription bundling

• Failed payment retries

• Subscription auto-tagging

• Shipping discounts for subscription orders

Configure the storefront experience

• Configuring the Product Page subscription widget

• Configuring the Customer Subscriptions widget (legacy customer accounts)

• Configuring the Subscription Management block (new customer accounts)

Support live subscribers

• What customers can do from their account page

• Updating a customer's payment method

• Manually charging a subscription (Order Now)

Update pricing safely

• Bulk-adjusting subscription product prices

• Realigning existing subscriptions to current prices (Price Sync)

Core workflows

1

Configure the customer offer

Start with the product-page widget so customers can choose one-time or subscribe-and-save clearly.

2

Set tagging, recovery and churn rules

Turn on bundling if customers renew multiple contracts on the same day.

Set your dunning schedule before live billing starts. Configure your pause and cancellation flows to reduce churn.

3

Decide how customers self-serve

Review the account-page actions customers can take without contacting support.

4

Prepare merchant workflows

Make sure your team knows how to update payment methods, run Order now, review the Timeline, and work in bulk.

Most-used articles

• Failed payment retries

• Updating a customer's payment method

• The Subscription Activity Timeline

• Working with subscriptions in bulk

Related guides

• Loyalty points × subscriptions

• Shipping discounts for subscription orders

• Filtering the Subscriptions list