> For the complete documentation index, see [llms.txt](https://docs.roadmap.so/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.roadmap.so/loyalty-and-rewards/troubleshooting/where-is-a-customers-loyalty-discount-code.md).

# Where is a customer's loyalty discount code?

Find a discount code from a loyalty redemption or promotion by searching Shopify Discounts with the customer email.

Find a discount code when a customer has lost one from a loyalty redemption, birthday promotion, or tier reward.

#### Search Shopify Discounts by email

Roadmap-generated codes are stored in Shopify Discounts. In Shopify admin, open **Discounts** and search the customer’s email.

Open a result to copy the code for the customer. This includes Discount Code Generator promotions and loyalty redemptions.

#### For unused point redemptions, check loyalty admin too

For an unused point-redemption code, open **Loyalty Program → Unused Loyalty Coupons**. Search by code or email.

Read the code to the customer. Or refund it if they would rather receive their points back.

#### Related guides

* [Refund an unused loyalty coupon](/loyalty-and-rewards/points-and-ways-to-earn/refund-an-unused-loyalty-coupon.md)
* [Send discount codes for birthdays and tier promotions](/loyalty-and-rewards/membership-tiers-and-referrals/send-discount-codes-for-birthdays-and-tier-promotions.md)


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