Where is a customer's loyalty discount code?

Find a discount code from a loyalty redemption or promotion by searching Shopify Discounts with the customer email.

Find a discount code when a customer has lost one from a loyalty redemption, birthday promotion, or tier reward.

Search Shopify Discounts by email

Roadmap-generated codes are stored in Shopify Discounts. In Shopify admin, open Discounts and search the customer’s email.

Open a result to copy the code for the customer. This includes Discount Code Generator promotions and loyalty redemptions.

For unused point redemptions, check loyalty admin too

For an unused point-redemption code, open Loyalty Program → Unused Loyalty Coupons. Search by code or email.

Read the code to the customer. Or refund it if they would rather receive their points back.

Related guides

• Refund an unused loyalty coupon

• Send discount codes for birthdays and tier promotions