Points on an order only came from one earning rule

Why an order awarded points from a single Place an order rule when two rules with different product eligibility were active — and what's changing.

An order can qualify for two Place an order earners with different product eligibility. Roadmap applies the most generous eligible rule.

Why this happens

Roadmap applies one Place an order configuration per order. This keeps earning predictable and prevents rules from stacking on the same items.

For example, if an order includes a double-points collection item, the double-points rule applies. The default rule does not also award points for remaining items.

What to do today

• For storewide promotions, set product eligibility to All products earn points.

• For collection promotions, mixed orders use the most generous matching rule. Use a storewide promotion when full coverage matters most.

This behavior is being enhanced. An upcoming update will let orders earn from multiple Place an order configurations. Check the in-app Change Log for updates.

Related guides

• Run a double-points promotion

• Award points for placing an order