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Roadmap Docs
    • Documentation
    • Why Roadmap?
    • Shopify permissions
    • Testing and checks
    • How the Universal Styler works
    • Klaviyo integration
    • Sidekick Integration
    • The Roadmap Change Log
    • Customer Support
    • Feature Requests
    • Technology
    • Getting Started
    • Points & ways to earn
    • Membership tiers & referrals
    • Loyalty Klaviyo Integration
    • Customer management
    • Loyalty analytics
    • B2B Loyalty
    • Loyalty integrations
    • Troubleshooting
      • Referral rewards not applying?
      • Customers not earning loyalty points
      • Points on an order only came from one earning rule
      • Can I award extra points for photo or video reviews?
      • Where is a customer's loyalty discount code?
      • A customer's loyalty coupon isn't working
      • What the RoadmapReferrer note on a customer means
    • Getting started
    • Storefront & display
    • Managing reviews
    • Integrations
    • Migration to Roadmap
    • Troubleshooting
    • Getting started
    • Storefront & accounts
    • Managing subscriptions
    • Pricing & billing
    • Subscriptions Klaviyo Integration
    • Troubleshooting
    • Getting started
    • Using GWP & Discounts
    • Troubleshooting
    • Getting started
    • Overview of trade dashboard
    • Quote builder & draft orders
    • Checkout & payment
    • Shipping
    • Configure features
    • Cart Announcement Bar
    • Configure Recommended Products Block
    • Shopify POS integration
    • Getting started with Tag Library
    • Understanding customer eligibility controls
    • How to create secrets products/collections
    • How to create a Protected Page
    • Fixed vs variant bundles
    • Bundle fulfilment & ERP integration
    • Bundle sales analytics & exports
    • Create a variant bundle
    • Fixed product bundle setup
    • Shopify bundles that fulfil as SKUs
    • Show your bundles on Google Shopping
    • Troubleshooting the bundle feed
    • Building with forms
    • Add a form to your theme
    • Enable reCAPTCHA spam protection
    • Customise form design
    • Email notifications and templates
    • View form submissions
    • Save into a customer profile
    • Push to customer metafields
    • Link form to product purchase
    • Trigger Klaviyo on submit
    • Platform Integrations
    • Google Sheets
    • Retail Express
    • Google Shopping
    • Shopify B2B
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For the complete documentation index, see llms.txt. This page is also available as Markdown.
  1. Help Center
  2. Loyalty & Rewards

Troubleshooting

Referral rewards not applying?Customers not earning loyalty pointsPoints on an order only came from one earning ruleCan I award extra points for photo or video reviews?Where is a customer's loyalty discount code?A customer's loyalty coupon isn't workingWhat the RoadmapReferrer note on a customer means
PreviousSet up Roadmap loyalty in Shopify POS
NextReferral rewards not applying?