Ways to redeem points: overview
The two reward types customers can spend points on, where they redeem them, and how redemption works.
Ways to redeem are rewards customers can spend their points on. Find them in Loyalty Program → Points, below ways to earn.
The two reward types
Amount Discount — redeem points for a fixed-amount or percentage-off coupon.
Product Redemption — redeem a full product for a set number of points.
Product redemptions are available only through the Product Redeemer block.
Drag handles in Ways to redeem to reorder rewards. This sets their storefront order.
Restrict a reward to specific tiers
Like ways to earn, each reward has a Membership tier eligibility setting. Leave it empty to offer the reward to all members, or select tiers to make it exclusive: members only see and redeem the rewards their tier is eligible for. Use this for VIP-only rewards or a tag-based tier's own redemption menu.
Where customers redeem
Loyalty page — use Redeem Loyalty Points or Product Redeemer.
Customer accounts — use the loyalty block in legacy customer accounts.
Cart — use the cart point redeemer in the cart drawer or cart page.
How redemption works: two steps
Redeem — the customer spends points on a reward. This generates their discount.
Apply — the discount applies immediately to their current cart.
If they leave without checkout, the code stays attached to their account. It is ready next time they return. The cart redeemer shows unused codes with CLICK TO APPLY.
Who can use a redemption code
A redemption code is not a public code. It is restricted to the customer who redeemed it, so it cannot be passed on to someone else.
What a code can stack with
Stacking is set per reward, not globally. Each Amount Discount has a Coupon can be combined with setting covering Shopify's three discount classes: Product Discounts, Order Discounts and Shipping Discounts. Anything you leave unticked will not combine with that coupon, and a cart holding an incompatible discount has the code rejected.
The same reward also carries a product scope and a minimum order value. See Set up an amount discount reward.
Product redemption codes are locked to the product chosen at redemption, so they cannot be spent on anything else.
If a customer redeems by mistake
Only an admin can return points. Search the code or customer email in Loyalty Program → Unused Loyalty Coupons, then refund it. This returns the points and deletes the Shopify discount. See Refund an unused loyalty coupon.
Related guides
Last updated