> For the complete documentation index, see [llms.txt](https://docs.roadmap.so/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.roadmap.so/loyalty-and-rewards/points-and-ways-to-earn/set-up-product-redemption.md).

# Set up product redemption

Let customers redeem whole products with points. Set the cost, the per-customer limit, the product options they choose from, and how many units each redemption adds to the cart.

**Product Redemption** lets customers spend points on an entire product. Add one from **Loyalty Program → Points → Ways to redeem → Add way to redeem**.

<figure><img src="https://393112916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJ8asLD4FVCFagK40xEr4%2Fuploads%2FHTBq1hg53viRI4n0vCcn%2FScreenshot%202026-08-07%20at%204.38.54%E2%80%AFPM.png?alt=media&#x26;token=4b357e19-39df-4284-8485-aa5ce65cf624" alt=""><figcaption></figcaption></figure>

#### Redemption Settings

* **Points cost** — what the reward costs, whichever product the customer picks.
* **Redemption limit per customer** — how many times each customer can redeem this reward. Set 1 for a once-per-customer perk, or raise it to let customers come back for more.
* **Storefront Card Display Name** — leave blank to use the product title, or enter a space to hide it from your storefront. Blank works best when the reward offers several products: every card labels itself with its own Shopify title. Set a name only for a single product you want to present differently.

#### Product Options

Customers can redeem their points for **any one** of the products you add here. Add multiple products to give customers choices — one points cost, their pick.

* **Search or Browse** to add products. Selection is variant-level, so you can offer the `200ml` without the `500ml`, or only the flavours you choose.
* **Qty** — how many units one redemption adds to the cart. Set Qty to 2 and a single redemption puts **two units** of that product in the customer's cart for the same points cost.

<figure><img src="https://393112916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJ8asLD4FVCFagK40xEr4%2Fuploads%2FfnUru1UmIQHFotVzTnn6%2FScreenshot%202026-08-07%20at%204.39.07%E2%80%AFPM.png?alt=media&#x26;token=23d45a9e-af22-4a81-aadc-4c9cf37463c8" alt=""><figcaption></figcaption></figure>

* **Drag the handles** to reorder the options. This sets the order the product cards appear in on your storefront.
* Remove an option with the **×**.

Group similarly priced products under one points cost. This gives customers a clear reward with useful choice.

The **Summary** panel restates the configuration (*Redeem 500 Points for any one of 3 product options*). Set **Status** to *Active* when the reward should be live.

#### Membership tier eligibility

Leave empty to allow all customers, or select specific tiers to restrict the reward to those members only. Members only see the rewards their tier is eligible for, so this is how you build tier-exclusive product rewards or a [tag-based tier's](https://docs.roadmap.so/loyalty-and-rewards/membership-tiers-and-referrals/tag-based-membership-tiers) own redemption menu.

#### Where customers redeem it

Customers redeem products only through the **Product Redeemer** block on your loyalty page. Each eligible product appears with its points cost. Customers choose a variant when needed, redeem, then the product — at its configured quantity — is added to their cart.

Customize the block's badges, buttons, confirmation prompts, and card layout in [Customize the loyalty widgets](https://docs.roadmap.so/loyalty-and-rewards/getting-started/customize-the-loyalty-widgets).

{% hint style="info" %}
Two layers of ordering: drag **rewards** in the Ways to redeem list to order the Product Redeemer's rewards, and drag **product options** within a reward to order the choices inside it.
{% endhint %}

#### Related guides

* [Ways to redeem points: overview](https://docs.roadmap.so/loyalty-and-rewards/points-and-ways-to-earn/ways-to-redeem-points-overview)
* [Customize the loyalty widgets](https://docs.roadmap.so/loyalty-and-rewards/getting-started/customize-the-loyalty-widgets)
* [Reward customers for reaching a tier](https://docs.roadmap.so/loyalty-and-rewards/membership-tiers-and-referrals/reward-customers-for-reaching-a-tier)


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