Set up product redemption

Let customers redeem whole products with points. Set the cost, the per-customer limit, the product options they choose from, and how many units each redemption adds to the cart.

Product Redemption lets customers spend points on an entire product. Add one from Loyalty Program → Points → Ways to redeem → Add way to redeem.

Redemption Settings

• Points cost: what the reward costs, whichever product the customer picks.

• Redemption limit per customer: how many times each customer can redeem this reward. Set 1 for a once-per-customer perk, or raise it to let customers come back for more.

• Storefront Card Display Name: leave blank to use the product title, or enter a space to hide it from your storefront. Blank works best when the reward offers several products: every card labels itself with its own Shopify title. Set a name only for a single product you want to present differently.

Product Options

Customers can redeem their points for any one of the products you add here. Add multiple products to give customers choices: one points cost, their pick.

• Search or Browse to add products. Selection is variant-level, so you can offer the 200ml without the 500ml, or only the flavours you choose.

• Qty: how many units one redemption adds to the cart. Set Qty to 2 and a single redemption puts two units of that product in the customer's cart for the same points cost.

• Drag the handles to reorder the options. This sets the order the product cards appear in on your storefront.

• Remove an option with the ×.

Group similarly priced products under one points cost. This gives customers a clear reward with useful choice.

The Summary panel restates the configuration (Redeem 500 Points for any one of 3 product options). Set Status to Active when the reward should be live.

Membership tier eligibility

Leave empty to allow all customers, or select specific tiers to restrict the reward to those members only. Members only see the rewards their tier is eligible for, so this is how you build tier-exclusive product rewards or a tag-based tier's own redemption menu.

Stock and sold-out rewards

Roadmap checks stock before letting customers spend points, so nobody redeems something you cannot ship.

Stock is judged in the shopper's country. Shopify holds inventory per location and different countries are served by different locations, so the same reward can be redeemable for one customer and sold out for another. A reward with no stock in your home country but stock in the UK shows as sold out at home and stays redeemable for UK shoppers.

When a reward offers several product options, the two levels behave differently:

• An option that is out of stock is marked in the dropdown and cannot be selected. The remaining options stay redeemable, so the reward keeps working.

• The reward only turns fully sold out, replacing the Redeem button, once every option on it is out of stock.

What a sold-out card looks like

A sold-out reward stays on the page rather than disappearing, so customers can see it exists and come back for it:

• The badge switches to SOLD OUT in place of the unlocked badge.

• The product image is greyed out.

• The line under the title reads Sold out instead of Available to redeem, and the points cost is dropped.

• The Redeem button is replaced by a disabled Sold out button.

Sold-out wording

The wording lives with the Product Redeemer block settings in the loyalty widget editor, under Sold Out State, described there as shown when the reward is out of stock in the shopper's country:

• Badge Text: the badge on a sold-out card. SOLD OUT by default.

• Sold Out Button: replaces the Redeem button once every option is out of stock. Sold out by default.

• Sold Out Option Suffix: added to out-of-stock choices in the dropdown, which cannot be selected. Sold out by default.

There is nothing to switch on. The stock check applies automatically to every product reward, and you only need to visit these settings to change the wording.

If a reward looks sold out when you expect it to be available, check the stock level at the location serving that country in Shopify, rather than the total inventory across all locations.

Where customers redeem it

Customers redeem products only through the Product Redeemer block on your loyalty page. Each eligible product appears with its points cost. Customers choose a variant when needed, redeem, then the product, at its configured quantity, is added to their cart.

Customize the block's badges, buttons, confirmation prompts, and card layout in Customize the loyalty widgets.

Two layers of ordering: drag rewards in the Ways to redeem list to order the Product Redeemer's rewards, and drag product options within a reward to order the choices inside it.

Related guides

• Ways to redeem points: overview

• Customize the loyalty widgets

• Reward customers for reaching a tier

• The Customer Rewards storefront redeeming block