> For the complete documentation index, see [llms.txt](https://docs.roadmap.so/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.roadmap.so/loyalty-and-rewards/loyalty-klaviyo-integration/referral-completed-emails.md).

# Referral completed emails

Thank the referrer when their friend's first order lands, with the Roadmap: Loyalty Referral Complete metric.

When a referred friend places their first order, this flow thanks the **referrer** — and its real job is to prompt the *next* share. Referrers who get thanked refer again.

### Klaviyo event name

* `Roadmap: Loyalty Referral Complete` — fires for the **referrer** when their friend's first order lands.

### Event properties

| Data point                                           | Event property                      |
| ---------------------------------------------------- | ----------------------------------- |
| The referrer's reward                                | `reward_name` (e.g. *1,000 Points*) |
| Friend's order value                                 | `order_value`                       |
| Friend's order number / ID                           | `order_number`, `order_id`          |
| Referrer ID / email                                  | `referrer_id`, `referrer_email`     |
| Coupon code (when the referrer reward is a discount) | `coupon_code`                       |
| Customer ID                                          | `customer_id`                       |

### The pre-built flow

1. **Trigger:** `Roadmap: Loyalty Referral Complete`
2. **Email — immediately:** "Thanks for spreading the word {{ person.first\_name|default:'You' }}!" — confirming `{{ event.reward_name }}` and showing their updated balance via `{{ person.roadmap_loyalty_total_points|default:'' }}`

### Strategy

* **Close the loop fast.** The reward confirmation is the payoff moment — don't batch or delay it.
* **Ask for the next referral in the same email.** The customer just experienced the program working; that's the moment to hand them their link again.
* Show the updated points balance from profile properties rather than event data, so it's always current.

### Related guides

* [Referral invitation emails](/loyalty-and-rewards/loyalty-klaviyo-integration/referral-invitation-emails.md)
* [Manage referrals](/loyalty-and-rewards/membership-tiers-and-referrals/manage-referrals.md)


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