> For the complete documentation index, see [llms.txt](https://docs.roadmap.so/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.roadmap.so/loyalty-and-rewards/getting-started/overview-of-the-loyalty-program-dashboard.md).

# Overview of the Loyalty Program dashboard

A tour of the Loyalty Program admin dashboard: where to find points, membership tiers, referrals, customer management, pending adjustments, and unused coupons.

When you open **Loyalty Program** in Roadmap, you land on the admin dashboard. Manage every part of your program from here.

<figure><img src="https://393112916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJ8asLD4FVCFagK40xEr4%2Fuploads%2F6U65Nn2twBSSKoU43zH5%2FScreenshot%202026-09-17%20at%209.54.34%E2%80%AFPM.png?alt=media&amp;token=dd78de78-67c8-4b93-b176-6fa51bfbdaef" alt="Loyalty Program dashboard"><figcaption><p>The Loyalty Program dashboard.</p></figcaption></figure>

#### The six management areas

* **Points**: customize ways to earn, [ways to redeem](/loyalty-and-rewards/points-and-ways-to-earn/ways-to-redeem-points-overview.md), and more.
* **Membership Tiers**: manage tiers and membership eligibility settings.
* **Referral Program**: set up and manage your referral program.
* **Manage Customers**: view point history, tiers, and timelines. Adjust balances or redeem points for customers.
* **Pending Adjustments**: review point adjustments for fulfilled orders. A badge shows pending reviews.
* **Unused Loyalty Coupons**: find and [refund unused loyalty coupons](/loyalty-and-rewards/points-and-ways-to-earn/refund-an-unused-loyalty-coupon.md).

#### Header actions

* **D2C / B2B toggle**: switch between direct-to-consumer and B2B programs. It appears when B2B is enabled.
* **Universal Styler**: set shared colors and typography for loyalty widgets.
* **New Accounts Dashboard**: design the loyalty page inside new customer accounts. See [Customize the loyalty page in new customer accounts](/loyalty-and-rewards/getting-started/create-a-loyalty-page-in-new-customer-accounts.md).
* **Edit Loyalty Widgets**: edit each loyalty widget. See [Customize the loyalty widgets](/loyalty-and-rewards/getting-started/customize-the-loyalty-widgets.md) for how the two work together.
* **Change Log**: takes you to the product changelog at [docs.roadmap.so/changelog](https://docs.roadmap.so/changelog). It appears on every Roadmap screen: see [The Roadmap Change Log](/getting-started/the-roadmap-change-log.md).
* **Help Center**: browse guides or ask the GitBook Assistant a question.

<figure><img src="https://393112916-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FJ8asLD4FVCFagK40xEr4%2Fuploads%2FCuUKezItyKZgqzIdHbGt%2FScreenshot%202026-07-21%20at%201.10.28%E2%80%AFPM.png?alt=media&#x26;token=31d059a4-2ad9-4b97-bfb3-b258b93e4c25" alt="Help Center"><figcaption><p>The Help Center: browse by topic or ask the assistant a question.</p></figcaption></figure>

#### Related guides

* [Reward types: points, discounts, tiers, referrals](/loyalty-and-rewards/getting-started/reward-types-points-discounts-tiers-referrals.md)
* [Ways to earn points: overview](/loyalty-and-rewards/points-and-ways-to-earn/ways-to-earn-points-overview.md)
* [Loyalty membership eligibility settings](/loyalty-and-rewards/getting-started/loyalty-membership-eligibility-settings.md)
* [Customize the loyalty page in new customer accounts](/loyalty-and-rewards/getting-started/create-a-loyalty-page-in-new-customer-accounts.md)
* [The Roadmap Change Log](/getting-started/the-roadmap-change-log.md)


---

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