> For the complete documentation index, see [llms.txt](https://docs.roadmap.so/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.roadmap.so/getting-started/customer-support.md).

# Customer Support

Dedicated support for all Roadmap clients and partners

Roadmap is run by humans, with the goal of providing human support.

All brands on Roadmap can access direct custom support via the intercom chat within the Roadmap app at the bottom right of their window.

Our New Zealand team is online between 9am-6pm NZT and if there is any urgent support needed, we are available to provide video, phone, and email support.

The Roadmap platform is a partnership business, not a faceless VC SaaS venture where only the top 3% of brands are looked after.

### Strategic Support

Roadmap is run by our strategic ecommerce team with the goal of not just providing technical support, but also strategic support.

Please keep an eye on the change log tab above and the upcoming "Paths" tab that will start to house strategic implementation resources, walkthroughs and strategies.


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