> For the complete documentation index, see [llms.txt](https://docs.roadmap.so/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.roadmap.so/forms/trigger-klaviyo-on-submit.md).

# Trigger Klaviyo on submit

Fire a Klaviyo event on form submission and understand how it changes email behaviour.

Use this when a form submission should start a Klaviyo flow.

This is useful when you want Klaviyo to handle the customer follow-up.

### What changes when this is enabled

When **Trigger Klaviyo event on form submission** is enabled:

* a Klaviyo event is triggered on submission
* Roadmap's automatic customer confirmation email is disabled
* Roadmap still sends the admin notification email

> **Screenshot placeholder:** Form settings with **Trigger Klaviyo event on form submission** enabled inside **Advance Settings**.

### Enable Klaviyo triggering

{% stepper %}
{% step %}

#### Open the form settings

From **Forms**, open **Settings** for the form.
{% endstep %}

{% step %}

#### Open Advance Settings

Expand the advanced options for the form.
{% endstep %}

{% step %}

#### Enable Klaviyo triggering

Check **Trigger Klaviyo event on form submission**.
{% endstep %}

{% step %}

#### Save and submit a test entry

Use a fresh submission so the event can be confirmed in Klaviyo.
{% endstep %}
{% endstepper %}

### Before you enable it

Check these first:

* your Klaviyo setup is ready
* any customer confirmation email you still want has been recreated in Klaviyo
* the admin email template is still correct

### When to use it

Use this when you want to:

* trigger a follow-up flow from a form
* centralise customer messaging in Klaviyo
* branch journeys by form type or submission outcome

### Troubleshooting

#### The customer confirmation email stopped

That is expected.

When this setting is enabled, Roadmap stops sending its automatic customer confirmation email for that form.

#### The admin email still sends

That is also expected.

Roadmap still sends the admin notification email.

#### No Klaviyo event appears

Check these first:

* the setting is enabled
* the form changes were saved
* the Klaviyo connection is active
* you used a fresh test submission

### Related guides

* [Email notifications and templates](/forms/email-notifications-and-templates.md)
* [Building with forms](/forms/building-with-forms.md)


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