Trigger Klaviyo on submit
Fire a Klaviyo event on form submission and understand how it changes email behaviour.
Use this when a form submission should start a Klaviyo flow.
This is useful when you want Klaviyo to handle the customer follow-up.
What changes when this is enabled
When Trigger Klaviyo event on form submission is enabled:
a Klaviyo event is triggered on submission
Roadmap's automatic customer confirmation email is disabled
Roadmap still sends the admin notification email
Screenshot placeholder: Form settings with Trigger Klaviyo event on form submission enabled inside Advance Settings.
Enable Klaviyo triggering
Before you enable it
Check these first:
your Klaviyo setup is ready
any customer confirmation email you still want has been recreated in Klaviyo
the admin email template is still correct
When to use it
Use this when you want to:
trigger a follow-up flow from a form
centralise customer messaging in Klaviyo
branch journeys by form type or submission outcome
Troubleshooting
The customer confirmation email stopped
That is expected.
When this setting is enabled, Roadmap stops sending its automatic customer confirmation email for that form.
The admin email still sends
That is also expected.
Roadmap still sends the admin notification email.
No Klaviyo event appears
Check these first:
the setting is enabled
the form changes were saved
the Klaviyo connection is active
you used a fresh test submission
Related guides
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