> For the complete documentation index, see [llms.txt](https://docs.roadmap.so/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.roadmap.so/discounts-and-gwp/troubleshooting/shipping-discount-not-applying.md).

# Shipping discount not applying?

Troubleshoot shipping discounts that do not apply, especially on mixed carts with subscription and one-time items.

Start with the cart composition.

Most shipping discount issues come from the **Order contains** setting.

### Fast troubleshooting order

{% stepper %}
{% step %}

#### Confirm the discount is live

Check **Status** and **Active Dates** first.
{% endstep %}

{% step %}

#### Check the cart subtotal

Confirm the cart meets **If the customer spends at least...**.
{% endstep %}

{% step %}

#### Check **Order contains**

Make sure the cart composition matches the configured purchase-type rule.
{% endstep %}

{% step %}

#### Check the shipping country

If the discount uses **Selected countries**, confirm the destination is included.
{% endstep %}

{% step %}

#### Check customer eligibility

Make sure the shopper matches the configured audience.
{% endstep %}

{% step %}

#### Remove overlap

Temporarily pause other promotions and test again.
{% endstep %}
{% endstepper %}

### The most common cause

#### Mixed cart does not match **Order contains**

This is the issue support sees most often.

Example:

* the cart contains one subscription product
* the cart also contains one or more one-time products
* the shipping discount is set to **One-time purchase items only**

That cart will not qualify.

The same issue happens if the discount is set to **Subscriptions only** and the cart contains any one-time item.

### How to fix mixed-cart free shipping

If the merchant wants free shipping whenever a cart contains a subscription, set **Order contains** to **At least one subscription**.

If the merchant wants the discount to ignore purchase type completely, set **Order contains** to **Any product type**.

{% hint style="warning" %}
Do not use **One-time purchase items only** for carts that may contain both subscription and one-time items.
{% endhint %}

### Match each option to the cart

#### **One-time purchase items only**

Works only when every item is one-time.

#### **Subscriptions only**

Works only when every item is a subscription.

#### **At least one subscription**

Works for subscription-only carts and mixed carts.

#### **Any product type**

Works when purchase type should not affect eligibility.

### Other common causes

#### The subtotal is below the threshold

If the cart is even slightly below the configured spend, the discount will not apply.

Retest with a cart clearly above the threshold.

#### The shipping country is excluded

If the discount is limited to **Selected countries**, test with an included destination.

#### The shopper is not eligible

This is common when the discount uses:

* **Logged in only customers**
* **Customers tagged with**
* **Customers NOT tagged with**
* **Members**
* **Non-members**

Use a real logged-in customer when testing these cases.

#### Another promotion changes qualification

Another live promotion can change the cart subtotal or discount outcome.

Pause other offers and retest with only the shipping discount active.

### Before contacting support

Collect these details first:

* shipping discount name
* **Order contains** value
* spend threshold
* shipping country restriction
* exact test cart
* whether the customer was logged in
* any other active promotions

### Related guides

* [Create a shipping discount](/discounts-and-gwp/using-gwp-and-discounts/create-a-shipping-discount.md)
* [Discounts not applying correctly](/discounts-and-gwp/troubleshooting/discounts-not-applying-correctly.md)
* [Run multiple discounts & GWPs](/discounts-and-gwp/using-gwp-and-discounts/run-multiple-discounts-and-gwps.md)


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