GWP not showing at checkout?
Fix the most common reasons a Gift with Purchase does not appear in cart or checkout.
For a GWP, success usually means the gift line item appears in cart.
It does not always show as a discount amount.
Check these in order
Most common causes
The offer is not active
This includes start dates in the future and expired end dates.
The cart does not qualify
Check the exact products, variants, quantities, and spend.
The customer is not eligible
This is common when the offer uses:
Logged in only customers
Customers tagged with
Members
country-based rules
No member tiers are selected
If Customer Eligibility is set to Members, at least one tier must be selected.
Another promotion is interfering
If another offer targets the same cart, the result may change.
The setup expected gift choice from a standard GWP
A standard GWP auto-adds the configured gift.
If multiple gift variants are selected, all selected variants are gifted.
If the goal is choose one free gift, use a choice-based setup instead.
Best way to test
Use a fresh cart and a real customer account.
If the offer depends on tags or member tiers, do not test as a guest.
If it works for some customers but not others
The issue is usually Customer Eligibility.
Compare the customer account against the offer settings and retest.
If the shopper should choose the gift
Do not use a standard GWP for that flow.
Use a choice-based setup with a Roadmap product discount or a Shopify native discount instead.
Before contacting support
Have these ready:
promotion name
status and active dates
exact test cart
customer account details used in testing
any other active promotions
Related guides
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