Troubleshooting

Use this section when a discount or GWP is not behaving as expected.

Start with the symptom you see.

Discount troubleshooting

• Discounts not applying correctly
• Shipping discount not applying?
• Promotion not respecting quantity or spend limits
• Discount pricing not showing on Google Shopping?

GWP troubleshooting

• GWP not showing at checkout?
• GWP not working in Shopify POS?

Where to go next

If the issue starts with cart composition, shipping thresholds, or mixed subscription carts, start with Shipping discount not applying?

If the issue is broader or the discount type is not clear, start with Discounts not applying correctly.